Terms & policies
Last updated November 10, 2026. Questions: info@claudharbor.com
Terms of service
ClaudHarbor provides virtual and dedicated servers on a prepaid monthly basis. By creating an account you agree to these terms and to the acceptable use policy below.
- Services are prepaid for the term you choose. Prices are in US dollars; crypto payments are converted at a 1:1 rate for USD stablecoins.
- You are responsible for everything that runs on your server, for keeping your credentials secure, and for your own backups.
- Unpaid renewals: the server is stopped 3 days after expiry and permanently deleted 10 days after expiry. Deleted data cannot be recovered.
- We may suspend a server immediately if it endangers our network or others, or breaks the acceptable use policy.
- Service is provided "as is". Our total liability is limited to the amount you paid for the affected service in the last month.
Acceptable use policy
You may not use ClaudHarbor services for:
- Sending spam or unsolicited bulk email, or operating open relays and proxies for abuse.
- Attacking, scanning or disrupting other networks or systems (DDoS, brute force, exploitation) without written authorization.
- Phishing, malware distribution, botnet command and control, or fraud.
- Hosting content that is illegal where the server is located, including child sexual abuse material.
- Infringing copyrights or trademarks.
- Cryptocurrency mining on non-GPU or shared plans, unless you have our written approval.
Abuse reports go to info@claudharbor.com. Violations lead to suspension without refund.
Refund policy
- If a server fails to deploy, you get a full refund or a working replacement — your choice.
- If a server does not perform as described, contact us within 24 hours of deployment for a refund.
- Refunds are paid in the same stablecoin and network you paid with, to an address you provide, minus network fees.
- Partial months, servers suspended for abuse, and servers you destroy are not refunded.
Privacy
We store your email, name, a hash of your password, your orders and payment transaction IDs. We use them only to run your account and comply with the law. We never sell your data. Blockchain transactions are public by nature.